Frequently Asked Questions

Certainly! We recognize the value of offering traders the opportunity to sharpen their skills using the demo environment for practice. Upon registration on our platform, you can seamlessly access our demo trading feature, allowing you to hone your skills without any financial risk.

To open an account, download the Fortrade Invest App from Google Play or the App Store on your mobile phone. If you're on desktop, sign up on our platform, and we'll send you the app download link via SMS. Another option is to scan the QR code on our website.

Once you have accessed the Fortrade Invest App, you can easily set up your account by providing your email, phone number, and password. Once you have accessed the mobile app, you can set up your account by providing your email, phone number, and password.

If you plan to trade in our live environment, the required documentation depends on the applicable regulations. Some regulators may mandate suitability tests and request additional information about your trading experience and annual income. For demo trading, no documentation is needed to open your account.

For a demo account, you can commence trading instantly with pre-loaded virtual funds. For live trading, you can begin as soon as your trading account is verified and thereafter your initial deposit is approved, a process that typically takes up to a few days, depending on how promptly you will provide us with the required information and documents.

Easily deposit funds into your account directly through the mobile app. We support various payment options such as credit cards, PayPal, Apple Pay, wire transfers, and alternative methods. Please note that the availability of payment options may vary based on your geographic location.

Following the submission of your account information, requested documentation and the deposit of funds, an approval process will take place swiftly. Once approved, the funds will be deposited into your account immediately, ensuring no delay in the commencement of your trading activities.

For practicing with a demo trading account, there's no need to submit any documentation. However, if you decide to engage in actual trading activities, you will need to provide certain documents to verify your account. The specific documents required will vary based on the legal regulations of the location where your trading activities occur. Nevertheless, the standard requirement includes a scanned copy of your valid ID/Passport and a valid document confirming your residential address, issued not more than 6 months ago.

Account approval through our auto-KYC process can be instantaneous. In cases where manual processing is required, the timeframe may extend to a few days, depending how promptly you will provide us with the required information/documentation. with a maximum cut-off period of two weeks.

During the verification process, we prioritize the security of your personal information. We employ advanced encryption and industry-standard security measures to safeguard your data. Rest assured that your privacy is of utmost importance to us, and we strictly adhere to applicable data protection and privacy regulations such as GDPR and other relevant standards to ensure that your personal information is handled responsibly and in accordance with established guidelines.

While you’ll be able to start trading in the demo environment prior to account verification, this provision does not extend to live trading.

Yes, in adherence with international requirements and standards, traders must be at least 18 years of age.

If you need to update personal details such as your email address or password before finishing the verification process, you can easily do it by clicking on profile settings in the mobile app. After your account is verified, if you want to change any information you've already submitted, please reach out to our customer support team to request those updates.

Easily upload the required documents for account verification and deposit approval directly within the mobile app. Keep in mind that the necessary documentation for these processes may vary based on different regulatory requirements.

We prioritize the security and privacy of your account through a range of multi-layered security measures and protocols. This includes robust encryption, ensuring that your account information remains completely inaccessible to unauthorized parties.

To enhance the security of your funds, we don't retain your bank account information permanently. You can update your banking details every time you initiate a withdrawal, ensuring a secure and flexible transfer of funds to your preferred bank account. However, it's important to note that for withdrawals, in compliance with EU AML laws and directives, we are required to return the deposited amount to the original source/account from which the payment was initially sent. Any excess funds may be returned to a different/alternative bank account, provided it is under your name.

In the case that you have forgotten your password, a two-factor authentication protocol will be initiated. Once your identity has been confirmed, you can easily set up a new password for your account.

Alongside real-time market updates and news, the platform provides 3rd party market overview and technical analysis, interactive charts that can be filtered according to a number of parameters, catering to various trading objectives.

On our platform you can perform various functions to assure you will be able to hedge your trading risk. Basic tools are available such as orders and online monitor of your portfolio.

You can deposit funds into your account directly from the mobile app, using a wide variety of payment methods including credit cards, PayPal, Apple Pay, wire transfers, and alternative methods. Note that payment option availability may vary based on your location.

The minimum deposit amount is either $100 or €100, depending on your geographical location.

No, we do not impose any additional fees for deposits or withdrawals.

However, please bare in mind, that additional processing fees may be applied by your bank.

You can fund your account through various payment options, including credit cards, PayPal, Apple Pay, wire transfers, and alternative methods. Note that payment option availability may vary based on your location.

At any time you are just a few steps away from withdrawing your account's free balance using our trading app.

You'll receive an email notification once your withdrawal request has been processed and approved.

Upon making a deposit, you will immediately see it as 'pending' in the app, regardless of the payment method used. The time for the deposited funds to be approved and reflect in your trading account may vary, typically ranging from immediate availability to a few days.

While you can submit a withdrawal request over weekends or holidays, the processing of your request may experience delays during these periods and it will be processed on the first working day following the holiday/weekend.